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Using the U.S. Digital Service Playbook

The U.S. Digital Service Playbook is a great reference for starting and managing projects and solutions.

Digital Service plays

  1. Understand what people need
  2. Address the whole experience, from start to finish
  3. Make it simple and intuitive
  4. Build the service using agile and iterative practices
  5. Structure budgets and contracts to support delivery
  6. Assign one leader and hold that person accountable
  7. Bring in experienced teams
  8. Choose a modern technology stack
  9. Deploy in a flexible hosting environment
  10. Automate testing and deployments
  11. Manage security and privacy through reusable processes
  12. Use data to drive decisions
  13. Default to open

tech.gsa.gov / Office of the CTO

An official website of the U.S. General Services Administration

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